Released 18 September 2015. Updated on 23 March 2026.

UMN is committed to ensuring the privacy of information provided to us. We receive and collect information when individuals engage with UMN by shopping in our online store, making a donation, subscribing to our publications, or contacting us for general information.

This information is used to process donations, issue receipts, and provide supporters with updates and publications. Anyone who wants to withdraw his or her information from UMN should contact us at  communications@umn.org.np. Anyone who does not wish to receive any material from us, or a specific publication, should contact us at communications@umn.org.np

Personal details (name, age, address) are kept confidential. Our contact lists are never sold, rented or shared to third parties. We do not publish personal information without express permission. Collected data is stored in Nepal with controlled access. This information is retained by UMN for a minimum of ten years of their inactive communication.

Sometimes, we receive requests for contact information from individuals hoping to reconnect with old friends, or for other purposes. When this happens, we will not provide information without contacting the affected person first.

We will protect the privacy of beneficiaries by not providing sufficient information for them to be located by others. In case stories, reports and publications, or videos, we may give correct names for beneficiaries, but will not provide exact information about settlement, ward, or village. This is also mentioned in UMN’s Visual Images Policy.

Reputable third-party banking (including PayPal) handle credit and debit card transactions. They receive information needed to verify and authorise your payment and process orders and donations. All such organisations are under strict obligation to keep personal information private.

Donors may choose to give anonymously. This can only be done by postal order. Cash should never be sent in the post. We cannot provide receipts for anonymous donations.

We make all reasonable efforts to ensure that personal information is stored securely, via our secure password and firewall-protected servers, both in electronic and physical forms, and that only those persons who require access are authorised to do so. Such staff sign a Confidentiality Statement, promising not to reveal or use any information outside the requirements of their work.

To improve the quality of our website, we may use aggregate information (such as how many visitors log on to our sites, how long they stay there, what pages they visit, etc). This information cannot be tracked back to individual users.

From time to time, our website may contain links to other websites or resources. We are not responsible for the privacy policies and practices of third parties.

Anyone has the right to see the information we have about them, and to have that information corrected or deleted. Please contact communications@umn.org.np

We aim to ensure that the information we collect is accurate and complete. We may at times contact those on our contact lists to ensure that it is. It is helpful if supporters let us know when personal information needs to be corrected or updated.

Anyone with concerns or a complaint should contact communications@umn.org.np

NOTE: Issues concerning privacy of employee information are covered in the People Management Framework Sections 11.12 & 11.13.